6. How will In-Store offers benefit me?
In-Store cashback allows you to earn cashback on your in-store purchases with minimal effort.
7. Is there a fee when using In-Store offers?
There is no fee when using In-Store offers, it is completely free. It is available to both Plus and Classic members.
8. What cards are eligible for In-Store offers?
The following cards are eligible for our In-Store offers: Mastercard and Visa credit/debit.
9. Can I unregister my card?
Yes, you can unregister your card directly from your account. This can be done by going to 'Features', 'In-Store Cashback' then 'Register & Manage Cards'. To the right of your card details there will be an option to remove your card from your account. By clicking the '[X]' button your card will be removed from your account.
10. What should I do if my cashback hasn’t tracked?
There should be no issues with cashback not tracking to your account. However, if a problem does occur, please wait 7 days until you contact us.
If after this time period your cashback has still not tracked to your account, please visit our Customer Care section and follow the instructions 'For OnCard / In-Store claims'. Please note your claim must be submitted to us within 100 days of the purchase date on your receipt. Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants, this can take 30-60 days from receiving your receipt.
11. How long does it take for my cashback to appear as pending in my account?
Transactions could take up to a few days to show within your account.
If you have already waited more than 7 - 14 days, and there is still no sign of your transaction, then the best thing to do is to lodge a Missing Cashback Claim as mentioned in question 10.
12. Can I register more than one card to my TopCashback account?
Yes. You can register as many cards as you would like to your TopCashback account, as long as you have a valid Mastercard or Visa credit/debit card. However, please be aware that any credit or debit card can only be applied to one TopCashback account, so you would not be able to register the same details on another account (e.g. that of a partner or family member).
13. Where can I find the Terms and conditions for the OnCard scheme?
To view full Terms and Conditions please click here.
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