Whilst the vast majority of transactions do track, there are situations where something can go wrong. This can be for a number of reasons including anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.
In order to aid successful tracking on your computer, please consider the following points:
1) Always start your shopping journey at TopCashback and complete the process from here. Do not click from TopCashback after you have added items to your basket or generated a quote.
2) Ensure that you purchase immediately after clicking through from TopCashback. Do not click to any other sites during this process.
3) Ensure that your internet browser and firewall/security software is enabled to allow cookies.
4) You could try clearing the cookies stored on your computer before purchasing.
5) Check that you don't have an adblocker active or turn this off during your TopCashback visit.
It is hard for us to advise on further specifics due to the number of factors which can affect tracking on a single computer but we would advise one further step:
6) Try another browser software package or computer to test your tracking.
7) Make sure you're logged into your TopCashback account when you make your purchase, otherwise we can't track it back to your account!
If you have tried all of these steps and you are still experiencing issues, please feel free to send us a Support Ticket using the link below and we can try and advise further.
« TopCashback FAQ's and Help Overview
