Get up to £90.00 of your purchase back when you shop with NOW Broadband - New Customers Join TopCashback Free

Get up to £90.00 of your purchase back
when you shop with NOW Broadband - New Customers

NOW Broadband - New Customers Reviews

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Reviews and experiences from TopCashback members who have shopped with NOW Broadband - New Customers. Review this merchant

NOW Broadband - New Customers Reviews
	Still sat on pending after 7 months! This is not acceptable.
	kbromfield \| 07 May 2021 Report Abuse
	Cashback tracked but still not paid out
	cvgmail \| 16 Dec 2020 Report Abuse
	I had bought 1 month rolling contract phone/ internet + NowTV pass in October 2017 to go live in November 2017. Advertised cashback was GBP 60. The service itself was fine. I had to file a missing claim, which sat with TopCashback for about 8 month saying "ready to be submitted to merchant". After another message instead of nudges, it was submitted to the merchant. Then it took another 8 month or so to get it paid by NowTV. In total it took from November 2017 to January 2019 (no typos in here) for the process to be finished. There is a lot of room for improvement.
	Arndt141 \| 10 Feb 2019 Report Abuse
	Ok so ordered in june went payable at the beginning of August. Awesome except its tracking at 0 not £70. Still waiting for topcash back to sort it
	tanyarackham81 \| 27 Aug 2018 Report Abuse
	Great service - Delivers product. BUT I am still waiting since Nov 2016 for my cashback. There was a warning on the TC site to say cashback may be delayed, but 11 months later I'm still waiting and getting no joy from either company.
	artychris \| 19 Oct 2017 Report Abuse
	Originally estimated at 11 weeks for cashback to be payable. Over 16 weeks later I'm still waiting :(
	shiny76 \| 26 Jul 2017 Report Abuse
	It's been tracked for 7 months and very happy with the deal, but furious to have learned today that the cashback has suddenly declined without any reason just when I was expecting it to become payable. £80 was the deal so asked gor investigation
	malcpryce \| 30 May 2022 Report Abuse
	"Customers need to still be an active BB customer 6 months post-purchase for the cashback to be valid / paid out." Well it's been over 6 months and they declined my cashback.. poor. Avoid!
	87d1b28f04 \| 13 May 2022 Report Abuse
	Cashback declined after waiting 28 weeks. Raised a dispute, but told this takes 12-16 weeks. Lots of similar complaints/reviews. Basically they don't want to honour the cashback. Expect your claim to be declined, and maybe if you keep chasing you might get it after a year.
	BobbyT \| 10 Mar 2022 Report Abuse
	Cashback declined after waiting 7 months. Can't use Top cashback customer service as it can not find my purchase. I'm not happy to lose £90 if I had known I would have signed up to a different broadband.
	Andiholl \| 09 Feb 2022 Report Abuse
	did not even track despite purchasing as normal and making sure i was eligible so no fault my end 1st time this has ever happened its been 3 weeks since i complained doubt anything is going to change even after the 12 weeks im supposed to wait
	michaela444 \| 26 Nov 2021 Report Abuse
	still awaiting cashback. AVOID AT ALL COSTS
	ads288 \| 05 Aug 2021 Report Abuse
	Did not pay out. I was on hold for 6+ months and then was declined. I went to raise a ticket and was told that I could only do it with the first 6 months - which was now too late!
	chem2 \| 19 Jul 2021 Report Abuse
	Ridiculously slow payout. Estimated 15wks, it's now 20 and still no cashback
	Backler84 \| 11 Jul 2021 Report Abuse
	Well in the words of Diana Ross, "I'm still waiting" but not as long as I have been waiting for my cashback Diana ! 6 months now :-(
	sunshine_bouy \| 27 May 2021 Report Abuse
	won't pay - not worth bothering with
	hipwell \| 26 Mar 2021 Report Abuse
	DON'T BOTHER. 6 months later and still nothing! Don't use them solely for the cashback. They should be taken off the site if they are not paying out to legitimate customers!!!
	LW1996 \| 18 Mar 2021 Report Abuse
	Terrible - cashback took 7 months to process then declined.
	Member183849264417 \| 28 Feb 2021 Report Abuse
	Avoid - almost 5 months since the transaction and no cash back paid.
	DOROTHEAS \| 01 Feb 2021 Report Abuse
	Ordered broadband in July but 6 months on there’s no sign of a payout. Billing systems can’t cope when you get a new debit card so you end up with shoddy customer agent advice and threatening emails to disconnect you. Router not as good as BT’s.
	snowmander \| 23 Jan 2021 Report Abuse
	Absolute joke. Complete purchase in January 2020 and still no cash back despite raising claim.
	wing_mam \| 21 Dec 2020 Report Abuse
	No cashback yet even after 6 months
	dantasana12 \| 19 Dec 2020 Report Abuse
	Changed to Now broadband July 2020 and the casjback is till shown as pending 6 months later.
	tooslownogo \| 16 Dec 2020 Report Abuse
	Still waiting 6 months later not been payed issued a nudge with topcash they say they cant make the merchant speed up?ey say
	sinclairs1066 \| 01 Dec 2020 Report Abuse
	It Has been 5 MONTHS an still no cashback every time i speak to someone they give me different info smh
	Alishaa07 \| 16 Nov 2020 Report Abuse

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