When should I expect to receive a response on my support ticket?

HomeTopCashback FAQs and HelpWhen should I expect to receive a response on my support ticket?
Our Dedicated Support Team, aim to answer your ticket within one working day.

Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.

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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

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"During 2015, TopCashback employees collectively raised £2077.94 for The Alzheimer’s Society through fund-raising activities."
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Cashback Site of the Year
For the fourth time running, we have been awarded Cashback Site of the Year at the 2022 Moneyfacts Consumer Awards, and have also been commended in the Consumer's Choice category for our Green Cashback initiative. Thanks to all who voted for us.
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